To get the ball rolling, we'll need some information about your return. If you can please click the button below to complete the online form.
To get the ball rolling, jump onto this page to fill out a returns form. You’ll need to fill out a few details about yourself and the product(s) you’ll be returning. Once you’ve completed that, you’ll receive a delivery label – which needs to be stuck to your parcel. Then you just need to send it back to us! Easy peasy.
Unfortunately, no. Offering the best prices in Australia and free rocket-fast delivery means we’ve only just got enough left over to keep the lights on. So please, choose carefully and lean on us for help to make sure you make the right call on your gear.
You’ll be asked to upload some photos of the damaged/faulty product. Just a heads up, the better the photos – the quicker & easier it’ll be for our warranty team to fix the issue.
Unfortunately, we're unable to offer a full refund unless the item is returned in as-new condition, which means:
If you’re returning your item(s) as a result of changing your mind, you will be responsible to cover the cost of return delivery. If the item(s) are not received into our warehouse in the original condition (unopened, unused, all tags and labels attached) we won’t be able to offer a full return.
We do our best to process refunds as fast as possible, although sometimes our accounts team can be a bit under the pump. We'd suggest allowing up to 2 business days for your refund to be processed. Also, depending on your bank, take another 1-2 days to show up in your account.
When you send an item(s) back to us, you should consider using a courier which offers tracking, even postal insurance for those expensive items. With the tracking number, you'll be able to keep a close eye on its journey back to our store. When the parcel arrives into our store, we'll quickly push it through to our customer service team to process. If you've requested a refund for the item, we'll send you an email as soon as the process is complete. Just a heads up though, refunds can take up to two business days to be processed.
Our packing team has many processes in place to make sure your order is processed quickly - and more importantly, accurately. Unfortunately, every now and again the occasional slip-up can occur.
If the item you've received is not what you ordered, please contact us on 1300 914 007 as quickly as you can... we'll then arrange the fastest return in history to make up for the blunder. Which is of course, at no cost to you.
We want to make sure you have the right gear for your adventure, and sometimes that means a change of mind.
If you wish to return any of the items in your order we'll happily offer a refund within 60 days of your purchase, but before you fire your item back to us - double check the following:
The item needs to be in as-new condition, this means:
If you're returning you item(s) as a result of changing your mind, you will be responsible to cover the cost of return delivery. If the item(s) are not received into our warehouse in the original condition (unopened, unused, all tags and labels attached) we won't be able to offer a full return.
For small to medium parcels up to 22kg or with a maximum length of 105cm you can use your local Australia Post outlet. More info: https://auspost.com.au
Fastway couriers send both small and large items. More info: https://www.fastway.com.au
Sendle post small and medium size items. More info: https://www.sendle.com
Allied Express send both small and large items. More info: https://www.alliedexpress.com.au
Please note we recommend these couriers but feel free to use any available courier service you prefer. We do, however, strongly recommend adding parcel insurance and tracking to your return - just in case your item becomes lost or damaged during transit.
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
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