Free delivery on orders over $49 has the following conditions:
Orders valued between $0 - $49 will incur an $8 delivery charge. Both express delivery & remote delivery will be slightly more (exact price will be available in the checkout).
We're unable to deliver to a PO Box, Private Mail Bag or a Locker.
Changing delivery address after your order has been dispatched will incur a $25 charge from the courier.
If you elect to have your order sent to the nearest depot, but fail to collect or cancel your order after it is received by the depot, you will incur a $25 return fee.
If you've elected to have your order 'sent to the nearest depot' please be aware that the depot could be of distance from your delivery address.
We dispatch from our warehouses during business hours Monday - Friday (excluding public holidays).
If you've missed delivery or your nearest depot is too far away, we can organise redelivery with the courier. However, this will incur a $25 redelivery charge from the courier.
Deliveries are made during business hours Monday to Friday (excluding public holidays).
Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and call us on 1300 914 007.
Some remote postcodes can incur a small subsidised cost.
If you're looking for delivery to postcodes off the mainland, please see our island delivery guide below.
Want to know where we send from? Find our locations here.
Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a 'Beware of the dog' sign. In this instance, you'll be required to pickup your order from the nearest depot.
|State||Island||Delivery price to...||Notes|
|QLD||Wellesley||Mainland depot||Direct delivery available, will cost a bit extra|
|QLD||Mornington||Mainland depot||Direct delivery available, will cost a bit extra|
|QLD||Lindeman||Mainland depot||Unfortunately, delivery is not available to the island|
|QLD||Hayman||Mainland depot||Direct delivery available, will cost a bit extra|
|QLD||Hamilton||Island depot||Direct delivery available, will cost a bit extra.|
|QLD||Daydream||Mainland depot||Direct delivery available, will cost a bit extra.|
|QLD||Palm||Mainland depot||Direct delivery available, will cost a bit extra.|
|QLD||Fraser||Gympie depot (bit of a drive)||We suggest you use an alternate mainland address|
|QLD||Magnetic||Island Depot||Direct delivery available, will cost a bit extra.|
|QLD||North Stradbroke||Island depot|
|NT||Groote Eylandt||Mainland depot||Direct delivery available, will cost a bit extra|
|NT||Tiwi||Mainland depot||Direct delivery available, will cost a bit extra.|
|WA||Rottnest||Mainland depot||Direct delivery available, will cost a bit extra.|
|SA||Kangaroo||Mainly to your door|
|TAS||Flinders||Island drop point|
|NSW||Lord Howe||Not available|
|Christmas/Cocos Islands||Not available|
Our estimated express delivery times might takes a little longer due to shipping or air schedules.
Any prices quoted for free or express delivery to most small and medium islands is only available to the nearest mainland depot.
If a location is listed as a mainland depot collection, but you require delivery to the actual island, please contact us and we'll be happy to provide a quote for any additional costs.
This is a list, provided by Toll on Jan 2020, of delivery depot locations for the majority of orders we dispatch. If you’d like confirmation on a depot location or more information, please give us a call on 1300 914 007.
Please note; the list of depot locations provided will not handle orders with the following:
If you’d like depot information on these orders, please give us a call on 1300 914 007.
Rural depot locations are coming soon – until then, please give us a call
on 1300 914 007.