- Set your location
- Gift cards
- Warranty
- Returns
- Find us
- 1300 914 007
Delivery Details
Free delivery to most of Australia on orders over $49!
Check to see if you qualify for free delivery...
- We're unable to deliver to a PO Box, Locker or an AusPost Suite
- We only deliver to customers in Australia
- For all important delivery info, click here
What happens when you place an order...
Within 5 minutes
You'll receive an emailwith your order details.
Within 1 business day
Your order will be on it's way!You'll get another email with your
tracking number.
Delivery day
You'll be getting a knock on thedoor from our courier with your
new gear! Woo!
Important delivery info...
Free delivery on orders over $49 has the following conditions:
- Free delivery does not apply to some remote postcodes. For exact delivery cost & times, refer to the delivery tab on each product page or in the checkout.
- To qualify, your order must be greater than $49 after any sale discounts *or coupons* are applied. The order value is not inclusive of any quoted delivery charges or other, non-product expenses.
- This free delivery offer may be withdrawn or altered at any time.
- Offer excludes Gift Cards.
- This offer only applies to orders placed online for delivery – pickup instore is free.
Orders valued between $0 - $49 will incur an $8 delivery charge. Both express delivery & remote delivery will be slightly more (exact price will be available in the checkout).
We're unable to deliver to a PO Box, Private Mail Bag or a Locker.
Changing delivery address after your order has been dispatched will incur a $25 charge from the courier.
If you elect to have your order sent to the nearest depot, but fail to collect or cancel your order after it is received by the depot, you will incur a $25 return fee.
If you've elected to have your order 'sent to the nearest depot' please be aware that the depot could be of distance from your delivery address.
We dispatch from our warehouses during business hours Monday - Friday (excluding public holidays).
If you've missed delivery or your nearest depot is too far away, we can organise redelivery with the courier. However, this will incur a $25 redelivery charge from the courier.
Deliveries are made during business hours Monday to Friday (excluding public holidays).
Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and call us on 1300 914 007.
Some remote postcodes can incur a small subsidised cost.
If you're looking for delivery to postcodes off the mainland, please see our island delivery guide below.
Want to know where we send from? Find our locations here.
Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a 'Beware of the dog' sign. In this instance, you'll be required to pickup your order from the nearest depot.
Our island delivery guide...
| State | Island | Delivery price to... | Notes |
|---|---|---|---|
| QLD | Wellesley | Mainland depot | Direct delivery available, will cost a bit extra |
| QLD | Thursday | Island depot | |
| QLD | Mornington | Mainland depot | Direct delivery available, will cost a bit extra |
| QLD | Lindeman | Mainland depot | Unfortunately, delivery is not available to the island |
| QLD | Hayman | Mainland depot | Direct delivery available, will cost a bit extra |
| QLD | Hamilton | Island depot | Direct delivery available, will cost a bit extra. |
| QLD | Daydream | Mainland depot | Direct delivery available, will cost a bit extra. |
| QLD | Palm | Mainland depot | Direct delivery available, will cost a bit extra. |
| QLD | Fraser | Gympie depot (bit of a drive) | We suggest you use an alternate mainland address |
| QLD | Magnetic | Island Depot | Direct delivery available, will cost a bit extra. |
| QLD | Morton | Island depot | |
| QLD | North Stradbroke | Island depot | |
| NT | Groote Eylandt | Mainland depot | Direct delivery available, will cost a bit extra |
| NT | Tiwi | Mainland depot | Direct delivery available, will cost a bit extra. |
| WA | Rottnest | Mainland depot | Direct delivery available, will cost a bit extra. |
| SA | Kangaroo | Mainly to your door | |
| TAS | Flinders | Island drop point | |
| TAS | King | Island depot | |
| NSW | Norfolk | Not available | |
| NSW | Lord Howe | Not available | |
| Christmas/Cocos Islands | Not available |
Our estimated express delivery times might takes a little longer due to shipping or air schedules.
Any prices quoted for free or express delivery to most small and medium islands is only available to the nearest mainland depot.
If a location is listed as a mainland depot collection, but you require delivery to the actual island, please contact us and we'll be happy to provide a quote for any additional costs.
Depot Locations
This is a list, provided by Toll on Jan 2020, of delivery depot locations for the majority of orders we dispatch. If you’d like confirmation on a depot location or more information, please give us a call on 1300 914 007.
Please note; the list of depot locations provided will not handle orders with the following:
- Orders with small item(s) that can fit in a satchel (similar size to shopping bag)
- Or, orders sent via express delivery (aka priority)
If you’d like depot information on these orders, please give us a call on 1300 914 007.
South Australia
Queensland
New South Wales
Victoria
Western Australia
Tasmania
Northern Territory
Australian Capital Territory
Rural depot locations are coming soon – until then, please give us a call
on 1300 914 007.
Give us a buzz if you have any questions about
our delivery details.
1300 914 007
Contact Hours:
My Bag
(0)
is initializing