Help Centre

Free delivery on orders over $69 has the following conditions:

1. Free delivery does not apply to some remote postcodes. For exact delivery cost & times, refer to the delivery tab on each product page or in the checkout.
2. To qualify, your order must be greater than $69 after any sale discounts *or coupons* are applied. The order value is not inclusive of any quoted delivery charges or other, non-product expenses.
3. This free delivery offer may be withdrawn or altered at any time.
4. Offer excludes Gift Cards.
5. This offer only applies to orders placed online for delivery – pickup instore is free.

We're unable to deliver to a PO Box, Private Mail Bag or a Locker.

Changing delivery address after your order has been dispatched will incur a $25 charge from the courier.

If you elect to have your order sent to the nearest depot, but fail to collect or cancel your order after it is received by the depot, you will incur a $25 return fee.

If you've elected to have your order 'sent to the nearest depot' please be aware that the depot could be of distance from your delivery address.

We dispatch from our warehouses during business hours Monday - Friday (excluding public holidays).

If you've missed delivery or your nearest depot is too far away, we can organise redelivery with the courier. However, this will incur a $25 redelivery charge from the courier.

Deliveries are made during business hours Monday to Friday (excluding public holidays).

Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery reciept before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and call us on 1300 914 007.

Some remote postcodes can incur a small subsidised cost.

If you're looking for delivery to postcodes off the mainland, please see our island delivery guide below.

Want to know where we send from? Find our locations here.